Debra (Debbi) J. Fields
epitomizes the American dream. From
America's cherished tradition of humble beginnings,
she launched what has become one of the nation’s
most visible, successful dessert empires. She is one
of the few innovators and entrepreneurs to see their
name become a product brand symbol of quality that
is known and revered worldwide. Few dream achievers
(Ford, Edison, Bell among them) live to enjoy such
well-deserved acclaim. Fields earned more than 25
years of entrepreneurial, operational and managerial
experience in a company she built (literally) from
scratch. Founder, baker, chief cookie lover and
former chairman of Mrs. Fields Cookies, a $450
million company she founded in 1977, Mrs. Fields has
since sold her company, which is a market leader
among fresh-baked cookie stores. At the age of 20,
Fields was a young housewife with no business
experience. Yet, she had a dream, a recipe and a
passion for sharing her chocolate chip cookies. She
managed to do what most people considered
impossible. She convinced a bank to finance a
business concept which had never before been proven
and which appeared on the surface to have little
likelihood of success.
Fields wanted to open a chocolate
chip cookie bakeshop and store. On August 16, 1977,
Mrs. Fields Chocolate Chippery opened its doors to
the public in Palo Alto, California. Twenty-plus
years later, Fields’ role had expanded from managing
one shop to supervising operations, brand name
management, public relations and product development
of her company’s 600+ company‑owned and franchise
stores in the United States and 10 foreign nations.
Fields’ personal values guide her
role as a businesswoman. Her philosophy of
excellence, stated in her motto of “Good Enough
Never Is,” is mirrored in a company that has earned
a reputation for providing the best in product
quality and superior customer service. She
attributes her greatest success to her ability to
relate to her customers and earn their lifelong
loyalty. With expansion on the horizon in 1989, Mrs.
Fields, Inc. was among the first companies to take
advantage of dramatic computer technology
advancements. Fields led her company into the
computer age, streamlining operations and production
schedules with a state-of-the-art computer system.
Her program is used as a model for business
efficiency at Harvard Business School. It remains an
example of successful application of technology in
business management.
Fields’ business accomplishments
and capabilities reach far beyond managing Mrs.
Fields, Inc. Today, she sits on the boards of
Outback Steakhouse, The Greater Memphis Arts Council
and The Orpheum Theater. In 2003, Fields received
the Golden Gavel Award, Toastmasters’ highest honor,
which is awarded annually to an individual who
demonstrates consistent self‑improvement, success
and leadership. That same year, she was inducted
into The Society of Entrepreneurs. This society
exists to foster the development of the
entrepreneurial spirit and to recognize the
contribution of entrepreneurs to the business and
general community. Society of Entrepreneur members
are selected by their peers and must be mature
entrepreneurs who have exhibited personal business
achievement, self direction, leadership, personal
integrity, determination, creativity and the ability
to transform a vision into a dynamic business
achievement.
Fields is the author of two
cookbooks published by Time-Life. The first, Mrs.
Fields' Cookie Book: 100 Recipes from the Kitchen of
Mrs. Fields, has sold more than 1.8 million
copies and was the first cookbook to top The New
York Times best-seller list. The second, I
Love Chocolate Cookbook, published in 1994, has
enjoyed tremendous success as well, posting sales of
over half a million copies. She hosted Great
American Desserts, a weekly program that aired
nationally on public television, and is also the
name of her third and newest book, Debbi Fields’
Great American Desserts, published by Simon and
Schuster. Fields is the mother of Jessica, Jenessa,
Jennifer, Ashley and McKenzie. She resides in
Memphis, Tennessee, with her husband Mike Rose and
family.